Frequently Asked Questions
1. Is there any warranty for the machine?
All machines have a two-year warranty for the machine host and six months for accessories, plus lifetime technical support and online after-sale services.
2. Can we customize a logo on the products?
Yes, we support OEM customization with a certain minimum order quantity.
3. What certifications do the machines have?
All of our machines have RoHS, ISO13485, and CE certification, ensuring high quality and safety standards for international use.
4. What should I do if I don't know how to operate the device?
We provide comprehensive instruction videos and a user manual for your reference, along with 24-hour online technical service.
5. How is the machine transported?
We support multiple delivery modes including DHL, TNT, Fedex, UPS, special lines, air, and sea transport, based on your specific requirements.
6. Are you a manufacturer?
Yes, we are a factory and products are delivered directly from our facility to ensure quality and price efficiency.